FAQs

Frequently Asked Questions

1. What type of hair do you sell?

We specialize in premium-quality human hair wigs, lace front wigs, closures, frontals, and hair extensions. Product details are listed on each product page.

2. Can I dye, bleach, or style the hair?

Most human hair products can be dyed, bleached, straightened, or curled. However, excessive chemical processing may affect the lifespan of the hair. We recommend consulting a professional stylist before making significant alterations.

3. How long does the hair last?

The lifespan of hair products depends on maintenance, frequency of use, and styling habits. With proper care, high-quality human hair products can last several months or longer.

4. How do I choose the right wig size?

Most wigs are designed with adjustable straps and elastic bands to fit a wide range of head sizes. Specific sizing information can be found on the product page.

5. How long does order processing take?

Orders are generally processed within 1–3 business days after payment confirmation.

6. Where do you ship from?

To provide faster delivery, orders may be fulfilled from our United States, United Arab Emirates, or China fulfillment centers, depending on inventory availability and the shipping destination.

7. How long does shipping take?

Estimated delivery times:

  • United States & Canada: 3–7 business days
  • UAE & GCC Countries: 2–5 business days
  • Europe: 5–10 business days
  • Australia & New Zealand: 5–10 business days
  • Other International Destinations: 7–15 business days

Delivery times are estimates and may vary due to customs clearance or carrier delays.

8. Will I receive a tracking number?

Yes. Once your order has been shipped, a tracking number will be sent to your email address.

9. Can I change or cancel my order?

If your order has not yet been processed or shipped, please contact our customer support team as soon as possible. We will do our best to assist you.

Once an order has been shipped, it cannot be canceled.

10. What is your return policy?

Returns are accepted within 30 days of delivery for eligible products.

Items must be:

  • Unused
  • Unworn
  • Unwashed
  • In original packaging

For hygiene reasons, worn or altered hair products cannot be returned.

Please refer to our Refund & Return Policy page for full details.

11. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and provide photos of the item and packaging. Our support team will review the issue and provide a solution.

12. Do I have to pay customs duties or taxes?

Depending on your country, customs duties, taxes, or import fees may apply. These charges are determined by local authorities and are the responsibility of the customer.

13. Are your payments secure?

Yes. We use secure payment processing systems and industry-standard encryption technology to protect customer information and transactions.

14. Do you offer wholesale or bulk orders?

Yes. We welcome wholesale inquiries, salon partnerships, and business collaborations.

For wholesale pricing and partnership opportunities, please contact us directly.

15. How can I contact customer support?

NUVEA Hair Customer Support

Email: service@nuvea.hair

Phone: +971 553 612 888

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM (GST)